Our Premium

Support Memberships

Choose Your Support Experience

Essentials+

You value 24/7/365 access to the support team.

Features

24/7 Remote Support within 60 min

Priority

You also need the flexibility to schedule on-site appointments tailored around your schedule.

Features

24/7 Remote Support within 30 min

Same day on-site support available

Night + weekend appointments

Prioritized appointment scheduling

Annual tech review

Service labor discount

Proactive

You also value a hands-off approach to keeping your system online, all the time.

Features

24/7 Remote Support within 30 min

Same day on-site support available

Night + weekend appointments

Prioritized appointment scheduling

2 x annual tech reviews

Service labor discount

Proactive system monitoring

Signature

Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.

Features

24/7 Remote Support within 10 min

Option to involve Advanced support directly

Same day on-site support available

Night + weekend appointments

Prioritized appointment scheduling

2 x annual tech reviews

Service labor discount

Proactive system monitoring

Featured Member Benefits

Rapid Response 24/7

Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.

Prioritized Scheduling & After-Hours Appointments

When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.

Proactive System Monitoring

Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.

Exclusive Service Discounts

Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.